You’ll have live chat for faster and more efficient customer service, avoiding long waits on the phone.
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Expert appointments provide personalized customer service.
Info & Technical:
(+34) 633 448 000
Do You Have Any Questions?
Call: (+34) 633 448 000
Contact our Technical 24/7 Support
Call: (+34) 633 448 000 *Existing Customers Only*
As you can see our customers have detailed installation guides to help them install communications equipment and services smoothly. These guides contain step-by-step instructions, pictures and diagrams for effective installation.
We offer our customers a speed test tool to measure their internet connection. These tests allow users to assess whether their service meets their usage needs.
We present our customers an account management process to manage their information and keep up to date with their bills. This includes updating contact information, reviewing billing history, changing service plans and paying bills online.
What coverage will I have on my cell phone?
You will have triple coverage, Movistar, Orange and Vodafone.
How can I request my invoices?
You can order them at email@example.com or by WhatsApp at 689306162.
What is the billing cycle like?
- Fiber: You will be charged your first invoice a few days after its installation with the proportional part of the current month and after that, between days 1 and 5 of each month.
- Packs: Your first bill will be charged a few days after installation with the proportional part of the month and after that, between the 1st and 5th of each month you will be billed the price of the chosen Pack + the out of rate calls or SMS made in the previous month.
- Mobile: Your bill will be charged between days 1-5 of each month, starting the month after you start using the service.
Does the installation cost?
If it is for an annual subscription, there is no cost, if you want a sporadic subscription, initial administrative and equipment delivery fee of 90€.
Can I keep my number?
Yes, without any problem. We will perform a potability at no cost and without permanence.
Possible solutions if our internet service does not work
- Unplug the router from the power supply.
- Wait a few seconds
- Plug it in again
If the problem persists, contact the technical service by calling or sending a WhatsApp to 666394707 and send a picture of the router.